Frequently Asked Questions

No. 1jj5 permits only one account per person, household and device. Duplicate accounts are identified during KYC verification and our ongoing monitoring process. If multiple accounts are found to belong to the same individual, all accounts may be suspended and any balances forfeited in accordance with our Terms & Conditions. If you have accidentally created a second account, contact support immediately to have it resolved.

For Pakistani players, the primary identity document is your CNIC (Computerised National Identity Card) issued by NADRA, or a valid current passport. You will also need to provide proof of address — such as a recent utility bill or bank statement from a major bank — and a real-time selfie or liveness check. Documents must be submitted through the secure KYC portal inside your account. Never send identity documents via email or social media.

Most KYC reviews are completed within 24 hours of all required documents being submitted in clear, readable form. During peak periods or if additional documentation is requested, the process may take up to 72 hours. You will receive an email notification once your account is fully verified. You can continue to place bets and make deposits while your KYC is under review, but withdrawals are held until verification is complete.

Click the "Forgot Password?" link on the login page and enter the email address associated with your 1jj5 account. A password-reset link will be sent to that address within a few minutes. The link expires after 30 minutes for security reasons. If you do not receive the email, check your spam folder. If you are still unable to access your account, contact our support team and we will assist you after verifying your identity.

The 1jj5 cashier lists a range of familiar Pakistani payment references including Easypaisa, JazzCash, Raast and major bank transfers (HBL, UBL, Meezan Bank, Bank Alfalah). Cryptocurrency options such as BTC and USDT may also be available. Availability of any specific payment method is subject to change without notice. Listing these names is for reference only — it does not imply that any bank or wallet provider endorses or supports gambling.

Minimum deposit amounts vary by payment method and are displayed in the cashier at the time of the transaction. PKR-denominated accounts will see minimum amounts in Rupees. You should always check the cashier for the current minimum applicable to your chosen payment method, as these figures can change. There is no fee charged by 1jj5 for deposits, though your payment provider may apply its own transaction charges.

Once your withdrawal request is approved by 1jj5 — typically within 24 to 48 hours for verified accounts — the funds are dispatched to your chosen payment method. From there, mobile wallet credits (Easypaisa, JazzCash) usually arrive within a few hours. Bank transfers to HBL, UBL, Meezan Bank, Bank Alfalah or other institutions may take 1–3 business days depending on the receiving bank's processing schedule. Cryptocurrency withdrawals are subject to network confirmation times.

Withdrawals may be held for several reasons: your KYC verification may still be pending; our security team may have flagged the transaction for a routine AML check; or additional documentation may have been requested to verify your source of funds. If a withdrawal is on hold, you will receive an email explaining the reason and what is needed from you. Our support team can provide a status update at any time. Most holds are resolved within 3 business days.

As a general rule, withdrawals are processed back to the same payment method used for your deposit. This is a standard anti-money-laundering requirement. If you need to withdraw to a different account — for example, if your original payment account has been closed — you will need to contact support and provide documentation confirming your ownership of the new account. Third-party withdrawals (to accounts not in your name) are strictly prohibited.

1jj5 covers a wide range of cricket markets including PSL (Pakistan Super League), ICC T20 World Cup, bilateral T20I and ODI series, Test match cricket and domestic competitions. Typical markets include match winner, top run-scorer, top wicket-taker, method of dismissal, over-by-over totals and ball-by-ball in-play options on major matches. Availability of specific markets depends on the match and format. Pre-match and live in-play options are both available during major tournaments.

Yes. Live in-play betting is available on selected PSL matches and other major cricket tournaments. Odds update in real time throughout the match based on the score, wickets, run rate and other variables. You can place bets between balls and between overs, subject to any market suspension that may occur during official reviews or delays. An active internet connection with reasonable speed is recommended for in-play betting to ensure your bets are accepted at your intended odds.

The 1jj5 casino section includes slot titles from major game studios with a wide range of themes and features, classic table games such as roulette and blackjack in RNG format, and a live dealer section where real dealers run baccarat, roulette, blackjack and game-show-style titles via video stream. Live dealer tables operate around the clock. RTP percentages for individual slot games may be stated in the game information panel as indicative examples, not guaranteed returns.

Alongside cricket, 1jj5 covers a broad selection of sports. Football (both international fixtures and domestic leagues) is a major category, and tennis, basketball, table tennis and volleyball are also available. Combat sports including UFC and boxing are covered for major events. Esports betting may also be available on selected titles. The sports on offer and the depth of markets for each can vary based on schedule, season and licence coverage.

The 1jj5 welcome bonus credits a bonus amount to your account based on your qualifying first deposit. The bonus funds are subject to a wagering requirement — this is the number of times the bonus amount (or deposit plus bonus, depending on the specific offer) must be wagered before any resulting winnings become withdrawable. Wagering requirements, eligible games, minimum odds and expiry dates are all stated in the individual offer terms. Always read the full offer terms before opting in.

Bonuses may be voided for several reasons: the wagering requirement was not met before the offer's expiry date; the account was found to have used ineligible games or bet types that did not contribute to wagering; a deposit was reversed or charged back after the bonus was credited; or prohibited activity such as bonus abuse or the use of multiple accounts was detected. If you believe your bonus was removed in error, contact our support team within 14 days with your account details and the relevant offer name.

Log in and go to Account Settings > Responsible Gambling. From there you can set daily, weekly or monthly deposit limits and loss limits denominated in your account currency (e.g., PKR). Reductions to any limit take effect immediately. Increases require a mandatory 24-hour waiting period before they become active. If you would prefer to speak with someone about setting limits, our support team can assist you at any time via the support email address on this page.

Self-exclusion can be activated from Account Settings > Responsible Gambling or by contacting our support team. Minimum exclusion duration is 6 months; you can also choose 1 year, 3 years or a permanent exclusion. Once activated, the exclusion cannot be shortened or reversed before the minimum period ends. All marketing communications are stopped immediately. Any real-money balance you hold can be requested for withdrawal during the exclusion period by contacting support. For more detail, see our Responsible Gambling page.

1jj5 uses TLS/HTTPS encryption for all data transmitted between your device and our servers. Passwords are stored in hashed form and are never visible in plain text to any member of our team. We recommend enabling two-factor authentication (2FA) on your account for an additional layer of security. You should always log out after each session, avoid using public Wi-Fi when managing your account, and never share your login credentials with anyone. If you notice suspicious activity on your account, contact support immediately.

Pakistan has gambling restrictions, including the Prevention of Gambling Act, 1977. 1jj5 does not claim to be licensed, approved or regulated by the Government of Pakistan, PTA, the State Bank of Pakistan or any Pakistani provincial authority. This FAQ does not constitute legal advice. It is your personal responsibility to understand and comply with all laws applicable in your jurisdiction before using the platform. We strongly recommend consulting a qualified legal professional if you are uncertain about the applicable rules in your area.